At OrenGen Worldwide LLC, we do not offer refunds on any products or services. All purchases are final. However, we will honor all applicable legal rights of rescission where required by law.
1. No Refund Policy
By purchasing any product or service from OrenGen Worldwide LLC, you acknowledge and agree that:
- All sales are final - No exceptions
- No exchanges or credits will be provided
- No partial refunds for unused services
- No refunds for dissatisfaction with services
- No refunds for changed circumstances or business needs
- No refunds for technical difficulties on client side
- No refunds for third-party integrations or compatibility issues
2. Services Covered by This Policy
This no-refund policy applies to ALL OrenGen products and services including:
- AI Infinite CRM subscriptions and setup fees
- AI Agents, Chatbots, and Call Center services
- Bulk Email Validation credits and packages
- Marketing Automation and advertising services
- Website Development and design projects
- SEO services and optimization packages
- SMTP systems and email infrastructure
- Digital downloads, software, and templates
- Consulting services and strategy sessions
- Custom AI development and training
- All subscription plans and recurring services
3. Rights of Rescission
While we maintain a strict no-refund policy, we will honor applicable rights of rescission as required by law:
- Federal Trade Commission (FTC) Cooling-Off Rule: 3-day right to cancel for door-to-door sales over $25
- State Consumer Protection Laws: Varying rescission periods by jurisdiction
- Credit Card Act Protections: Right to dispute charges under specific circumstances
- European Union Consumer Rights: 14-day withdrawal period for EU residents (where applicable)
- California Unruh Act: Additional consumer protections for California residents
Rescission Timelines
- Door-to-Door Sales: 3 business days from purchase date
- Online Purchases (EU residents): 14 calendar days from purchase
- State-Specific Rights: Varies by jurisdiction (3-30 days)
- Credit Protection: As outlined in cardholder agreements
4. Exceptions to Rights of Rescission
- Customized or personalized AI solutions
- Services that have been substantially performed
- Digital content that has been accessed or downloaded
- Business-to-business transactions
- Services requested for immediate performance
- Subscription services after the first billing cycle
- Time-sensitive marketing campaigns
5. How to Exercise Rescission Rights
If you believe you have legal rights of rescission:
Required Documentation
- Written notice within the applicable rescission period
- Proof of purchase and transaction details
- Specific legal basis for rescission claim
- Jurisdiction and applicable law citation
- Contact information and account details
Send rescission requests to: [email protected]
All rescission claims will be reviewed by our legal team within 5-7 business days.
6. Service Delivery & Performance
Our commitment to excellence means:
- Quality Assurance: All services meet published specifications
- Professional Standards: Industry-leading AI solutions and support
- Customer Success: Dedicated support to ensure service satisfaction
- Performance Metrics: 99.9% uptime and response guarantees
- Continuous Improvement: Regular updates and optimizations
7. Dispute Resolution
We encourage customers to contact our support team for any service concerns. Many issues can be resolved through:
- Direct communication with our customer success team
- Service adjustments or optimizations
- Technical support and troubleshooting
- Account management and consultation
8. Chargebacks & Credit Disputes
Initiating chargebacks or credit card disputes without following proper rescission procedures may result in:
- Immediate account suspension and service termination
- Loss of access to all OrenGen services and data
- Collection actions for services already rendered
- Legal action to recover damages and fees
- Reporting to business credit agencies
9. Subscription Cancellations
While we don't offer refunds, you can:
- Cancel future billing: Stop recurring charges for next period
- Maintain current access: Use services through current billing period
- Download data: Export your information before expiration
- Pause services: Temporary suspension options available
All support communications may be handled by our AI systems. You can opt out of AI communications at any time by contacting [email protected].
Legal & Customer Support
For rescission rights inquiries, legal questions, and customer support:
OrenGen Worldwide LLC - Legal Department
[email protected]
Legal inquiries reviewed within 5-7 business days.
Customer support available 24/7 for active subscribers.
By purchasing, you agree to this no-refund policy and waive refund rights except where legally prohibited.
© Copyright 2025. OrenGen Worldwide. All Rights Reserved. | AI-Communications Opt-In | Privacy Policy | Terms of Service