Refund Policy

Transparency in our refund practices and your right of rescission.

Effective Date: January 1, 2026

Last updated: October 22, 2026

Policy Overview: OrenGen Worldwide LLC honors your right of rescission within three (3) business days of purchase, as described in Section 2. Otherwise, all sales are final and OrenGen does not issue refunds.

1. General No-Refund Policy

Except for the right of rescission in Section 2, all sales of OrenGen services, software licenses, subscriptions, and custom solutions are final and non-refundable.

This policy applies to:

Monthly and annual subscription plans
One-time setup fees and implementation charges
Custom development and consulting services
Software licenses and access credentials
Training sessions and onboarding services
Third-party service integrations and add-ons

By purchasing any OrenGen service, you acknowledge and agree to this no-refund policy.

2. Right of Rescission

We honor your legal right of rescission, which allows you to cancel your purchase and receive a full refund under specific conditions.

2.1 Rescission Period

You have three (3) business days from the date of purchase to exercise your right of rescission. The rescission period begins at the time of:

Payment confirmation for digital services and subscriptions
Contract execution for custom development agreements
Invoice payment for enterprise services

2.2 Eligibility Requirements

To qualify for a refund under the right of rescission, ALL of the following conditions must be met:

No Access: You have not logged into any OrenGen platform, system, or service
No Activation: Services have not been activated, configured, or deployed
No Usage: No API calls, data processing, email sending, or system utilization has occurred
No Credentials Used: Access credentials (usernames, passwords, API keys) have not been used or shared
No Custom Work Initiated: Custom development, design, or implementation work has not commenced
No Data Uploaded: You have not uploaded client data, contacts, files, or content to our systems
Within Timeframe: Request is made within three (3) business days of purchase

2.3 What Constitutes "Use"

Any of the following actions are considered "use" and will disqualify you from exercising right of rescission:

Logging into your account dashboard or control panel
Accessing API documentation or developer resources
Downloading software, files, or resources
Attending scheduled onboarding or training sessions
Receiving custom configuration or setup assistance
Testing features, sending test emails, or making trial API calls
Connecting third-party integrations
Granting team member access or creating sub-accounts

3. How to Exercise Right of Rescission

To request a refund under right of rescission, follow these steps:

Step 1: Submit Written Request

Send an email to support@orengen.io with the subject line: "Right of Rescission Request"

Step 2: Include Required Information

Your request must include:

Full name and account email address
Order/invoice number and purchase date
Service(s) purchased
Confirmation that no access, activation, or use has occurred
Reason for cancellation (optional but appreciated)

Step 3: Verification Process

Our team will verify that:

The request is received within the 3-business-day window
No system logs show account access or service usage
All eligibility requirements are met

Processing Time: Rescission requests are reviewed within 2-5 business days. Approved refunds are processed within 7-10 business days to the original payment method.

4. Non-Refundable Items and Services

The following are non-refundable under all circumstances, including right of rescission:

4.1 Immediately Delivered Digital Products

Downloadable software where files have been accessed
Digital templates, documents, or resources that have been downloaded
License keys that have been revealed or activated

4.2 Completed Services

Custom development work where coding/design has commenced
Consulting sessions that have been scheduled or attended
Training sessions that have occurred
Strategy calls or implementation planning meetings

4.3 Third-Party Costs

Domain registration fees paid to registrars
SSL certificates from certificate authorities
Third-party software licenses (e.g., white-labeled CRM platforms)
Cloud hosting or infrastructure costs already incurred
Payment processing fees (typically 2.9% + $0.30 per transaction)

4.4 Partial Service Periods

Prorated refunds for unused subscription time are not provided
If you cancel mid-billing cycle, you retain access until period end but no refund is issued

5. Subscription Cancellations

5.1 How to Cancel

You may cancel your subscription at any time by:

Emailing support@orengen.io with your cancellation request
Using the cancellation option in your account dashboard (if available)
Contacting your account manager (for enterprise clients)

5.2 Cancellation Takes Effect

Cancellations take effect at the end of your current billing period. You will retain access to services until that date.

5.3 No Refunds for Current Period

Canceling a subscription does not result in a refund for the current billing cycle. You have already been charged for services through the end of the period.

5.4 Reactivation

Canceled accounts may be reactivated within 30 days by contacting support. After 30 days, account data may be deleted and a new setup may be required.

6. Service Failures and Dispute Resolution

6.1 Service Issues

If you experience technical problems, service outages, or performance issues:

Contact Support First: Email support@orengen.io immediately
Allow Resolution Time: We will make reasonable efforts to resolve issues within 48-72 hours
Document Issues: Provide screenshots, error messages, and detailed descriptions

6.2 Service Level Agreement (SLA) Violations

Enterprise clients with dedicated SLA agreements may be eligible for service credits (not cash refunds) if uptime or performance guarantees are not met. Refer to your service agreement for SLA terms.

6.3 Dispute Resolution

If you have a dispute about a service or a charge:

Submit a formal dispute to support@orengen.io
Include documentation supporting your claim
Our management team will review within 5-7 business days
Outside the right of rescission in Section 2, disputes are resolved without refunds, for example by correcting the service or applying a service credit where your agreement provides one

7. Chargebacks and Payment Disputes

7.1 Contact Us First

Before filing a chargeback or payment dispute with your bank or credit card company, please contact us at support@orengen.io. Most issues can be resolved directly and quickly.

7.2 Consequences of Chargebacks

Filing an unauthorized chargeback may result in:

Immediate suspension of all services
Permanent account termination
Collection efforts for outstanding balances plus chargeback fees
Prohibition from future use of OrenGen services

7.3 Fraudulent Chargebacks

We actively contest fraudulent chargebacks and will provide evidence of service delivery, access logs, and contract terms to payment processors and financial institutions.

8. Special Circumstances and Exceptions

8.1 Duplicate Charges

If you are accidentally charged twice for the same service, the duplicate charge will be refunded immediately upon verification.

8.2 Billing Errors

If there is a clear billing error on our part (wrong amount charged, service not ordered, etc.), we will issue a full refund promptly.

8.3 Service Discontinuation

If OrenGen discontinues a service you have prepaid for (annual subscriptions, long-term contracts), we will provide:

Minimum 60 days advance notice
Migration assistance to alternative solutions

8.4 Force Majeure

Refunds are not provided for service interruptions caused by circumstances beyond our control, including natural disasters, war, government actions, or third-party infrastructure failures.

8.5 Goodwill Exceptions

OrenGen does not issue goodwill refunds. Outside the right of rescission in Section 2, all sales are final.

9. Money-Back Guarantee

OrenGen does not offer money-back or satisfaction guarantees. Your only refund right is the right of rescission in Section 2.

10. Refund Processing and Timeline

10.1 Approved Refunds

When a refund is approved under the right of rescission (or a charge is corrected under Sections 8.1 and 8.2):

Processing Time: 7-10 business days from approval
Method: Refunded to original payment method
Confirmation: Email notification sent when processed

10.2 Bank Processing Time

After OrenGen processes your refund, your bank or credit card company may take an additional 3-7 business days to post the credit to your account. This is outside our control.

10.3 Partial Refunds

OrenGen does not issue partial or prorated refunds.

How to Request a Refund

For all refund requests, rescission notices, or billing inquiries:

Email: support@orengen.io
Subject Line: "Refund Request" or "Right of Rescission"
Include: Order number, purchase date, detailed reason

Mailing Address:
OrenGen Worldwide LLC
600 W 6th Street Suite 400
Fort Worth, TX 76102-2849

Response Time: All refund requests are reviewed within 2-5 business days.

12. Modifications to This Policy

OrenGen reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

For significant policy changes, we will provide notice via:

Email to registered account holders
In-app notifications
Website banner announcements

Questions? If you have questions about our Refund Policy or need clarification on any terms, please contact our support team at support@orengen.io. We're here to help.