Terms and Conditions

Legal agreement governing the use of OrenGen's AI-powered systems and services.

Last Updated: January 1, 2026

Important Notice: By accessing or using OrenGen Worldwide LLC's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and OrenGen Worldwide LLC ("OrenGen," "we," "us," or "our") governing your access to and use of our AI-powered automation systems, software, applications, and related services (collectively, the "Services").

By registering for, accessing, or using any of our Services, you agree to comply with and be bound by these Terms, our Privacy Policy, and any additional terms applicable to specific Services.

2. Company Information

Legal Entity: OrenGen Worldwide LLC
Address: 1812 Open Range Drive, Mansfield, Texas 76063
Email: support@orengen.io
Business Type: Certified Minority Business Enterprise (MBE)

3. Services Description

OrenGen provides intelligent automation and AI-powered systems designed to enhance business operations, including but not limited to:

• Buy-Lingual™ AI Agents: Multilingual virtual employees and AI call agents that provide customer support, sales assistance, and automated communication services
• CRM Systems: Customer relationship management platforms, including white-labeled solutions and custom integrations
• Web Development: Website design, development, hosting, and maintenance services
• Lead Generation: Automated lead acquisition, qualification, and management systems
• Email Infrastructure: Large-scale email systems, authentication protocols, deliverability optimization, and bulk email services
• Business Automation: Custom AI-powered workflow automation, process optimization, and intelligent system integrations

Service specifications, features, and availability may vary based on your selected plan or custom agreement. We reserve the right to modify, update, or discontinue any Service with reasonable notice.

4. Eligibility and Account Requirements

4.1 Age and Capacity

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our Services. If you are accessing Services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

4.2 Account Registration

To access certain Services, you must create an account and provide accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access or security breach
• Ensuring your account information remains accurate and up-to-date

4.3 Prohibited Use

You may not use our Services if:

• You have previously been suspended or banned from our Services
• You are located in a country subject to U.S. government embargo or designated as a "terrorist supporting" country
• You are listed on any U.S. government list of prohibited or restricted parties

5. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable local, state, national, or international law or regulation
• Infringe upon intellectual property rights of OrenGen or third parties
• Transmit malicious code, viruses, malware, or any harmful technology
• Engage in spamming, phishing, or unsolicited bulk communications that violate CAN-SPAM Act, GDPR, or other applicable regulations
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts
• Interfere with or disrupt the integrity or performance of our Services
• Harvest or collect information about other users without their consent
• Use our AI systems to generate harmful, illegal, discriminatory, or misleading content
• Resell, sublicense, or redistribute our Services without explicit written authorization
• Reverse engineer, decompile, or attempt to extract source code from our proprietary systems

6. Payment Terms and Billing

6.1 Fees and Charges

You agree to pay all fees associated with your selected Services as specified in your service agreement or pricing plan. All fees are in U.S. Dollars (USD) unless otherwise stated.

6.2 Billing Cycles

Services may be billed on a subscription basis (monthly, annually, or custom terms) or as one-time fees. Recurring charges will be processed automatically using your provided payment method.

6.3 Payment Methods

We accept major credit cards, ACH transfers, wire transfers, and other payment methods as agreed upon. You authorize us to charge your payment method for all fees incurred.

6.4 Late Payments

Invoices are due within 30 days of issuance unless otherwise specified. Late payments may incur interest charges of 1.5% per month (or the maximum rate permitted by law, whichever is lower) and may result in service suspension or termination.

6.5 Refund Policy

Refunds are handled on a case-by-case basis and are generally not provided for subscription services after the service period has commenced. Custom development work and setup fees are non-refundable once work has begun. Please contact support@orengen.io for refund requests.

6.6 Price Changes

We reserve the right to modify our pricing with 30 days' advance notice. Continued use of Services after price changes constitutes acceptance of new pricing.

7. Intellectual Property Rights

7.1 OrenGen Property

All intellectual property rights in our Services, including but not limited to software, algorithms, AI models, designs, trademarks, logos, and proprietary technology, are owned exclusively by OrenGen Worldwide LLC or our licensors. These Terms do not grant you any ownership rights to our intellectual property.

7.2 Client Content

You retain all intellectual property rights to content you provide to us ("Client Content"). By using our Services, you grant us a limited, non-exclusive, worldwide license to use, process, store, and transmit Client Content solely to provide and improve our Services.

7.3 AI-Generated Content

Content generated by our AI systems based on your instructions may be subject to shared ownership or limited licensing terms depending on your service agreement. Custom-developed solutions may have specific intellectual property provisions outlined in separate agreements.

7.4 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide regarding our Services become the property of OrenGen and may be used without compensation or attribution.

8. Data Privacy and Security

8.1 Privacy Policy

Our collection, use, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. We comply with applicable data protection laws including GDPR, CCPA, and other regional regulations.

8.2 Data Processing

We process data in accordance with industry-standard security practices. For enterprise clients requiring specific data handling, we offer custom Data Processing Agreements (DPAs) and Business Associate Agreements (BAAs) for HIPAA compliance.

8.3 Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted or stored through our Services.

9. Warranties and Disclaimers

9.1 Service Availability

While we strive for high availability, our Services are provided on an "AS IS" and "AS AVAILABLE" basis. We do not guarantee uninterrupted, error-free, or secure access to our Services.

9.2 AI System Limitations

AI-powered systems may produce errors, inaccuracies, or unexpected results. You acknowledge that:

• AI outputs should be reviewed and verified by qualified personnel before use in critical applications
• We are not responsible for decisions made based solely on AI-generated recommendations
• AI systems require ongoing training and may improve over time

9.3 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORENGEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL MEET YOUR REQUIREMENTS OR ACHIEVE SPECIFIC RESULTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• ORENGEN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL
• OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $1,000, WHICHEVER IS GREATER
• SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU

11. Indemnification

You agree to indemnify, defend, and hold harmless OrenGen Worldwide LLC, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Client Content you provide to our Services

12. Termination

12.1 Termination by Client

You may terminate your account and discontinue use of our Services at any time by contacting us at support@orengen.io. Termination does not relieve you of obligations to pay outstanding fees.

12.2 Termination by OrenGen

We may suspend or terminate your access to our Services immediately, without prior notice, if:

• You breach these Terms or any applicable policies
• Your account shows signs of fraudulent or illegal activity
• You fail to pay fees when due
• We are required to do so by law or legal authority
• We discontinue offering Services (with reasonable notice)

12.3 Effect of Termination

Upon termination:

• Your right to access and use our Services immediately ceases
• We may delete your account data in accordance with our data retention policies
• You remain liable for all fees incurred prior to termination
• Provisions intended to survive termination (including intellectual property, indemnification, limitation of liability, and dispute resolution) shall continue in effect

13. Service Level Agreement

Enterprise clients with dedicated service agreements may have specific uptime guarantees and support response times outlined in their contracts. Standard service availability targets 99.5% uptime for hosted services, excluding scheduled maintenance. For SLA details specific to your service tier, please refer to your service agreement or contact our team.

13A. SMS and Mobile Communications

If you provide a mobile telephone number to OrenGen or opt in to any OrenGen SMS program, the following terms apply in addition to (and not in lieu of) the rest of these Terms and our AI Communications Opt-In disclosures.

13A.1 Consent

By providing your mobile number and opting in (via checkbox, reply keyword, verbal confirmation on a recorded call, or web form where consent is expressly requested), you consent to receive recurring automated SMS and MMS messages from OrenGen Worldwide LLC, including transactional notifications (e.g., booking confirmations, account alerts, service updates) and, where expressly opted in, marketing or promotional messages. Consent to receive SMS is not a condition of purchase of any OrenGen product or service.

13A.2 Message Frequency, Rates, and Carriers

Message frequency varies by the program and by your activity. Message and data rates may apply as determined by your mobile carrier; OrenGen is not responsible for carrier charges. Carriers are not liable for delayed or undelivered messages. OrenGen supported carriers include but are not limited to AT&T, Verizon, T-Mobile, Sprint, US Cellular, and their MVNOs; availability varies.

13A.3 Opt-Out and Help

You may cancel SMS messages at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. After we receive your opt-out, we will send one confirmation message and no further SMS will be sent unless you re-enroll. For help at any time, reply HELP or email support@orengen.io.

13A.4 Mobile Information Not Shared for Marketing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Mobile data is used only to deliver the OrenGen services and messages you have authorized. See Privacy Policy §5.6 for full details.

13A.5 Changes to the SMS Program

We may modify or discontinue any SMS program at any time, with or without notice. Material changes that affect your consent or rights will be communicated via SMS or email prior to taking effect where legally required.

13A.6 Governing Regulations

OrenGen SMS programs are operated in compliance with the Telephone Consumer Protection Act (TCPA, 47 U.S.C. §227), CTIA Messaging Principles and Best Practices, and applicable carrier A2P 10DLC registration requirements.

14. Legal Compliance and Export Controls

14.1 Regulatory Compliance

You are responsible for ensuring your use of our Services complies with all applicable laws, regulations, and industry standards, including but not limited to:

• CAN-SPAM Act for email communications
• TCPA for telephone communications
• GDPR for European data protection
• CCPA/CPRA for California privacy rights
• HIPAA for healthcare information (if applicable)
• FTC regulations for advertising and marketing practices

14.2 Export Controls

Our Services and underlying technology may be subject to U.S. export controls. You may not use or export our Services in violation of U.S. export laws and regulations.

15. Dispute Resolution and Governing Law

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

15.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Tarrant County, Texas. You consent to the personal jurisdiction and venue of such courts.

15.3 Informal Resolution

Before filing any formal legal action, you agree to first contact us at support@orengen.io to attempt to resolve the dispute informally. We will make reasonable efforts to resolve disputes amicably.

15.4 Arbitration Agreement

For disputes that cannot be resolved informally, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or breach thereof shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Tarrant County, Texas, unless otherwise agreed.

15.5 Class Action Waiver

YOU AND ORENGEN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

16. Force Majeure

OrenGen shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, government actions, internet service provider failures, or natural disasters.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via:

• Email notification to your registered address
• Notice on our website
• In-app notifications

Your continued use of our Services after the effective date of modified Terms constitutes your acceptance of the changes. If you do not agree to modified Terms, you must discontinue use of our Services.

18. Miscellaneous Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional service-specific agreements, constitute the entire agreement between you and OrenGen regarding the Services and supersede all prior agreements and understandings.

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without restriction.

18.5 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated.

18.6 Language

These Terms are written in English. Any translated version is provided for convenience only. In the event of conflict, the English version shall prevail.

Contact Information

Questions or Concerns?

If you have any questions about these Terms and Conditions, please contact us:

Email: support@orengen.io
Address: 1812 Open Range Drive, Mansfield, Texas 76063
Website: https://orengen.io

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM CST

Acknowledgment: BY USING ORENGEN'S SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEIR PROVISIONS.